Provide operational support in a 24x7 team environment, primarily covering the Eastern Standard Time (EST) shift. Candidates must demonstrate flexibility to work other time zones and shifts when needed, including weekends or non-standard hours, to ensure continuous team coverage.
Incident management, change management, and release management for production and lower environments.
Collaborate closely with cross-functional teams and clients across US and international time zones.
Perform hands-on troubleshooting, monitoring, and technology support for payment platforms.
Write scripts, queries, and automation - Unix, database (RDS, Postgres, Oracle), Terraform, AWS.
Support centralized, co-located team operations in Jersey City.
Assist in onboarding new technologies and integrating anomaly detection platforms.
Participate in regular, in-person interviews, team reviews, and probation-evaluation exercises.

Must-Have Criteria

Experience: Minimum of 7 8 years in the technology domain, ideally in financial services or payment systems.
DevOps & SRE: Strong hands-on ability; deep understanding of release, incident, and change management.
Advanced AWS experience (certifications a plus), hands-on with RDS, Postgres, Oracle.
Proficient in Terraform and HashiCorp toolsets.
Strong Unix/database scripting ability.
Operational Flexibility: Willing and able to support round-the-clock operations, including weekends and overnight shifts as needed.
Communication & Attitude: Outstanding verbal and written communication; resilient and proactive under pressure; positive team player.
Location: Willingness to work on-site five days a week in Jersey City.

Trial period, Shift work, Night shift,