Location: Manhattan, NYC
Practice: Gotham Footcare
Gotham Footcare is one of New York City’s leading podiatry practices, with offices in Midtown and Downtown. We are committed to delivering exceptional patient care in a modern, professional, and welcoming environment. We are seeking a Medical Office Manager who will play a central role in driving appointment growth, ensuring patient satisfaction, and leading our front-office team to excellence .
The Medical Office Manager will be responsible for overseeing all aspects of patient-facing operations and ensuring that Gotham Footcare meets its appointment growth and service quality goals . This includes managing staff schedules, resolving patient concerns, handling supply ordering, and ensuring operational efficiency.
Equally important, this role requires direct responsibility for patient acquisition and retention , including overseeing patient coordinators, responding to online inquiries, managing call-backs, and driving local outreach and review generation efforts.
Own and deliver on monthly appointment growth targets for Midtown and Downtown.
Lead initiatives to increase patient bookings through referrals, partnerships, and online reputation management.
Handle patient complaints and concerns promptly and professionally, ensuring high satisfaction.
Supervise staff scheduling to maintain adequate coverage and efficiency.
Manage supply ordering and inventory control for both offices.
Monitor patient feedback and Google reviews, implementing improvements where needed.
Directly manage Patient Coordinators at Midtown and Downtown, holding them accountable for appointment and review targets.
Conduct weekly check-ins with coordinators to review performance and provide guidance.
Run monthly staff meetings, presenting appointment results, variances, and corrective action plans to leadership.
Bachelor’s degree (Master’s preferred in Healthcare Administration or related field).
3+ years of medical office management experience, ideally in a multi-provider or specialty practice.
Strong leadership skills with a proven record of driving measurable growth and patient satisfaction .
Skilled at managing staff schedules, handling patient complaints, and improving operational efficiency.
Highly organized, data-driven, and proactive communicator.
Base Salary:
Bachelor’s: $70,000 – $80,000/year
Master’s or advanced experience: $80,000 – $90,000/year
Performance Bonus (up to $12,000/year):
Estimated Total Compensation: $82,000 – $102,000+, depending on qualifications and performance.
RESPONSIBILITIES:Responsible for product delivery to customersProcess paperwork and returned product upon completion of the routeMay load product onto truckIt provides good customer service.Collects payments as needed.Picks up inbound product as needed.Pre-trip/Post...
JOB DESCRIPTION Job Title Medical Education Program Specialist Job Description Medical Education Program Specialist You will... ...This is a field role. About Philips We are a health technology company. We built our entire company around the...
...Who You Are: We are looking for a motivated and qualified legal assistant to support our busy attorneys. The position requires strong attention... ...workflow - Maintaining patience and flexibility while working with people in crisis Qualifications - High school...
...Position Overview: We are seeking a highly experienced Senior Business Consultant to join our Workforce Management (WFM) team. This... ..., identifying opportunities for optimization, innovation, and continuous improvement Provides expertise to lower level...
Test Engineer page is loaded## Test Engineerlocations: US - Mountain View, CAtime type: Full timeposted... ...on a team that wins.**Job Description****Drive innovation in advanced manufacturing... ...manufacturing sophisticated microwave/RF components and integrated assemblies for...