Job Description

**About the Role** At Uber, providing world-class support to our partners (riders, drivers, and restaurants) is critical to our success. Building the capability of our support teams to deliver elevated levels of service consistently is challenging and complex - and incredibly satisfying! We are seeking a global **Learning Experience Production Manager** to lead a global team of Learning Experience Designers. This role is pivotal in driving high-impact learning solutions that align with business priorities and elevate the learner experience. You'll provide strategic leadership, ensure operational excellence, and foster continuous growth across the team. **What You'll Do** + People Leadership and Coaching: Inspire and develop a high-performing team through effective coaching, clear communication, and a strong focus on engagement and morale. + Capacity Planning and Resource Management: Own capacity planning and resource allocation, ensuring team bandwidth aligns with business priorities using tools like Jira. + Capability Development: Champion a culture of continuous learning by identifying development opportunities and enabling professional growth across the team. + Design Quality and Standards: Oversee adherence to global instructional design frameworks and quality benchmarks, ensuring consistent, high-quality learning experiences. + Project Delivery and Sprint Leadership: Lead global sprint cycles to deliver innovative, timely, and strategic learning solutions. + Cross-Functional Collaboration: Partner closely with Learning Experience Leads, Program Managers, and stakeholders across the business to ensure learning initiatives drive meaningful outcomes for both learners and the organization. **Basic Qualifications** + 3-5 years of experience designing learning solutions for a customer support organization + 1-2 years of people management experience within a global organization **Preferred Qualifications** + Must be proficient in English and have a strong ability to understand, speak, read, and write the language effectively + Bachelor's degree in Learning Design, Education Technology, Organizational Development, Business Administration, or related field + Experience with AI-enhanced learning design tools and data-informed decision-making + Certification in project management (e.g., PMP, Agile/Scrum) or learning technologies (e.g., CPTD) + Strong understanding of adult learning theory, learning science, and performance consulting + Experience with enterprise LMS/LXPs and learning analytics platforms + Understanding of instructional design frameworks and adult learning principles + Experience with project management and resource allocation tools (e.g., Jira, or Asana) + Experience planning capacity and allocating resources for multiple projects/priorities + Strong communication and collaboration skills across cross-functional, global teams + Demonstrated ability to manage multiple projects simultaneously with competing priorities + Familiarity with Gen AI tools + Bachelor's Degree or equivalent experience For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-

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