Job Description

The Offer

• Opportunity within a company with a solid track record of performance
• Flexible working options
• Work alongside & learn from best in class talent

The Job

As the Head of Customer Experience and Operations , you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.

Responsibilities

• Customer Experience Leadership: Own and continuously improve the end-to-end customer journey
• Team Management: Lead and grow customer success and operations teams
• Operational Excellence: Optimize internal workflows, support systems, and service delivery processes
• Retention and Engagement: Develop strategies to enhance customer satisfaction and reduce churn
• Cross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedback
• Metrics & Reporting: Track KPIs, report on performance, and drive data-informed decisions

What We Offer

• Competitive monthly salary: $7,500 – $9,000
• Fully remote and flexible work environment
• Opportunity to shape the customer journey in a mission-driven, scaling startup
• Health benefits, wellness allowance, and ongoing professional development
• Inclusive, collaborative, and growth-focused culture

The Profile

Requirements

• 5+ years in customer experience, operations, or related leadership roles
• Proven experience in building and scaling customer success and operational systems
• Strong analytical, problem-solving, and communication skills
• Comfortable working in a fast-paced, fully remote startup environment
• Experience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana)

The Employer

Our client was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy.

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