Job Description

Description We are looking for an experienced Customer Service Manager to oversee daily operations of a 15 person call center, and ensure exceptional service delivery within our organization. This position requires strong leadership skills and a commitment to enhancing customer satisfaction. Located in Oakland, California, this is a fully onsite role with the potential for contract-to-permanent employment, providing an excellent opportunity for career growth. Responsibilities: - Supervise and lead customer service teams to ensure efficient and high-quality service. - Develop and implement strategies to improve customer account management processes. - Monitor call center performance and provide guidance to meet service benchmarks. - Coordinate and schedule workflows to optimize productivity and client satisfaction. - Ensure adherence to company policies and procedures in all customer interactions. - Utilize computer-aided dispatch systems to streamline operations and improve communication. - Address and resolve customer concerns promptly to maintain positive relationships. - Provide training and support to team members, fostering attention to detail and growth. - Prepare reports and analyze data to identify areas for improvement. - Collaborate with other departments to enhance overall service delivery. Requirements - Proven experience in customer service management or a similar role. - Proficiency in computer-aided dispatch systems and related technologies. - Strong ability to manage customer accounts and resolve issues effectively. - Excellent organizational skills with experience in job scheduling and workflow coordination. - Superior communication and interpersonal skills to lead and support a team. - Familiarity with call center operations and performance metrics. - Ability to work onsite in Oakland, California, Monday through Friday. - A proactive approach to problem-solving and continuous improvement. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work, Monday to Friday,

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