The Chat and Email Support Representative provides prompt, accurate, and friendly assistance to customers through online chat and email. This role ensures a seamless customer experience by resolving inquiries, troubleshooting issues, and maintaining clear communication while adhering to company policies and service standards.
Respond to customer inquiries via chat and email in a timely and professional manner.
Provide accurate information regarding products, services, orders, and policies.
Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
Maintain detailed records of customer interactions and actions taken in the CRM system.
Ensure consistent and high-quality communication, representing the company professionally.
Follow up with customers to confirm resolution and satisfaction.
Meet key performance metrics such as response time, resolution rate, and customer satisfaction scores.
Stay updated on company products, promotions, and policies to provide accurate information.
Excellent written communication and typing skills.
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with chat support software (e.g., Zendesk, Intercom, LiveChat) and email management tools.
Ability to work independently and manage time effectively.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in customer support or virtual assistant roles.
Experience with CRM systems and online support platforms.
Bilingual or multilingual abilities are a plus.
Ability to work flexible shifts, including evenings or weekends if required.
Remote or office-based, depending on company policy.
Collaborative, fast-paced, and supportive team environment.
Requires reliable internet connection and a distraction-free workspace for remote roles.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career growth opportunities available.
Job Summary: We are seeking an experienced and safety-conscious Rigger to join our team. This position will work closely with our Project Facilitator for all Vessel rigging requirements. Rigger will be responsible for daily inspections of their equipment. This individual...
...Cyber Security Engineer Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing... ...for Design and maintain security controls across network, endpoint, cloud, identity, and applications. Implement and...
...Job Title: ETL Test Engineer (3) Location: Jersey City, NJ (1 Pershing Plz, Jersey City, NJ 07302) Hybrid Role Long Term Project Mandatory Skills: Proficiency in ETL tools (e.g., Informatica, Talend, or equivalent) Hands-on experience in Vertica...
...Our company is a prominent sales firm that partners with premier telecommunications clients, like AT&T, to deliver customer-centric sales solutions. Our goal is to provide products and services that will positively impact customers' lives while providing brands with cost...
...to completion. The HLW is the most complex of all the WTP facilities and will host some of the top professionals in their field to design, engineer, procure and construct HLW vitrification systems. This position is located at the Construction Site (22 miles north of...