Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
Follow us on Facebook at:
...HERS Advisors have partnered with a large, full-service law firm who are looking for a Conflicts Analyst to work in their West Los Angeles, California office (hybrid). The Conflicts Analyst is responsible for the review of incoming new business intake requests for...
...Carpet Cleaning Technician Sioux Falls Purpose : Promote business growth and customer satisfaction by excelling in the completion of high quality and timely cleaning projects. Responsible for cleaning carpet, upholstery, area rugs, and tile and in both residential...
...individuals to join our team as a Welder-Fitter in the Construction department at AmbaFlex Manufacturing. As a... ...of the products and processes Day Shift Schedule ~ Monday-Thursday 5am-3:30pm (4/10s) Night Shift Schedule ~ Monday-Thursday 6:30pm-5am (4...
...Agency: Children and Families Working Title: INSTITUTIONAL SECURITY SPECIALIST I - 60008052Pay Plan: Career Service Position Number:... ...incidents which include but are not limited to: use of physical intervention, mechanical restraints and use of chemical agents...